Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@athletiktween.com. Please note that returns will need to be sent to the following address: PO BOX 217 RAMSGATE NSW 2217 AUSTRALIA. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@athletiktween.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@athletiktween.com.

This Refund Policy ("Policy") applies to the following purchases: purchases through www.athletiktween.com 

1. General

(a) We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. 

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order. 

2. Australian Consumer Law

(a) Under the Australian Consumer Law: 

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled 

(A) to cancel the purchase; and 

(B) to a refund for the price of the goods; and 

(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us. 

(a) If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid. 

(b) We offer refunds and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. 

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. 

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. 

3. Cancellation and Change of Mind 

(a)In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a

(i) refund or 

(ii) exchange, provided that: 

(i) You notify us within 90 days of receipt. The following conditions are satisfied:  

(ii)  Product has not been used. 

(iii) Product has not been damaged. 

(iv) Product must be returned with original tag attached to it 

4. Products Damaged During Delivery 

(a) In the event that the product you ordered has been damaged during delivery: 

(i) Please contact us as soon as possible. 

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. 

(b) We will arrange to replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product. 

5. Exceptions 

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product or service purchased by you if: 

(a) You misused the said product in a way which caused the problem. 

(b) You knew or were made aware of the problem(s) with the product before you purchased it.

(c) Any other exceptions that apply under the Australian Consumer Law. 

6. Shipping Costs for Returns 

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, you are responsible for any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you. 

7. Response Time 

(a) We aim to process any requests for repairs, replacements or refunds within 5 days of receipt. 

8. How to Return Products 

(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information. 

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. 

(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.

(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement. 

9. Contact Us 

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@athletiktween.com.